The transaction confirmation letter is sent directly by the Custodian Bank to each customer, either by courier or email, within 7 (seven) bourse days from the date of the transaction.

These following Custodian Banks send confirmation letters via courier (hardcopy):
BRI, Citibank, Deutsche Bank, HSBC, Bank Mandiri, Permata.

These following Custodian Banks send confirmation letters via email (e-statement):
BCA, CIMB Niaga, DBS, BNI, Standard Chartered Bank.