BackWhen will I get my transaction confirmation letter?

The transaction confirmation letter is sent directly by the Custodian Bank to each customer, either by courier or email, within 7 (seven) bourse days from the date of the transaction.

These following Custodian Banks send confirmation letters via courier (hardcopy):
BRI, Citibank, Deutsche Bank, HSBC, Bank Mandiri, Permata.

These following Custodian Banks send confirmation letters via email (e-statement):
BCA, CIMB Niaga, DBS, BNI, Standard Chartered Bank.

Satrio Tower, 6th Floor
Jl. Prof. Dr. Satrio Blok C4 No. 5
Jakarta Selatan 12950, Indonesia

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Operational Hours
Bourse days 08.30 – 17.00 WIB

  • Tel.+6221 5020 2900
  • Fax.+6221 5020 2922
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