Why haven't I received my redemption proceeds?
For redemption transactions, funds will be transferred to the bank account registered in the Moduit system no later than 7 (seven) exchange days from the transaction date.
The 7 (seven) Exchange Days calculation excludes Saturdays, Sundays, and exchange holidays. If the transaction is made shortly before or during a long holiday period, settlement may take longer because exchange days do not run during that period.
In addition, make sure the following conditions are met to avoid delays in your redemption transaction:
- The registered bank account is still active.
- The bank account holder’s name matches the name on the client’s KTP registered with Moduit.