The transaction may be cancelled automatically by the system if you do not upload the transfer receipt within the specified time limit. If the transaction is cancelled because the transfer receipt was not uploaded, you do not need to transfer the funds again. Simply create a new transaction for the same product and amount, then upload the transfer receipt from the previous transfer.

Solution: You can re-enter the transaction by following these steps:

• Select the same product and the same purchase amount as before
• Continue to the order process and enter the OTP code
• Go to the Pending Transactions menu
• Upload the previous transfer receipt (no need to transfer the funds again)
• Make sure the transfer receipt is uploaded before 12:00 WIB on the next exchange day so the transaction can be processed.